Returns & Refunds Policy
Returns
We accept returns on unworn, unwashed, and unaltered merchandise within 30 days of delivery. Items must be in original condition with tags attached. To initiate a return, please contact us at sales@hookedonoc.com with your order number and reason for return. We will provide return shipping instructions.
Exchanges
We are happy to exchange items for a different size or color, subject to availability. Please contact us at sales@hookedonoc.com to arrange an exchange within 30 days of delivery.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days. Original shipping charges are non-refundable.
Non-Returnable Items
Final sale items and items marked as non-returnable at the time of purchase are not eligible for return or exchange.
Damaged or Incorrect Items
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Contact Us
sales@hookedonoc.com | 410-251-2885